Contact Us
Questions, problems, or feedback about RTF Journal? Email us and we'll get back to you within 48 hours.
support@rtfjournal.com
Common Questions
- Is my journal private? Yes. Your entries are protected by TLS in transit, iOS Data Protection on your device, and Google-managed encryption at rest in the cloud. We never sell your data or use it for advertising. See our Privacy Policy.
- How do I manage my subscription? Subscriptions are billed through your Apple ID. Manage or cancel in iOS Settings > your name > Subscriptions.
- How do I delete my account? In the app, go to Settings and choose account deletion, or email us and we'll process the request within 30 days.
- How do I export my data? Use the export option in the app's Settings, or email us for a copy of your data.
- Who analyzes my entries? AI analysis is performed by Anthropic (Claude); safety moderation and reflection prompts use OpenAI; images are generated by fal.ai from abstract prompts, never your raw journal text. None of these services train on your data.
Crisis Resources
RTF Journal is not a substitute for professional mental health care. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline, US) or contact your local emergency services.